CyberSource's Top 10 Tips for Safe

Research by Sadia Hanif

Shoppers are going online in record numbers and analysts predict that online sales will hit $7.3 billion this holiday season, compared to last year's 3.3 billion*. The conveniences of online shopping are easily recognized as the day after Thanksgiving, the busiest retail shopping day of the year, is fast approaching. Online shopping means no traffic, no lines, great bargains
and 24-hour service, but many are still concerned about Internet security.
CyberSource Corporation (Nasdaq: CYBS), the company that bills itself as the "Power Behind the Buy Button," recommends the following tips to help make your online shopping experience safe this holiday season:

1. Never give your personal information to an unknown source.
Do not respond to unsolicited e-mails that require you to provide your bank account number, credit card numbers, address or other personal information in order to make a purchase. Report
e-mail "spams" to your online or Internet service provider.

2. Shop with trusted, known Web sites.
Shop with merchants that you hear good things about.
You should always check out unfamiliar companies before doing business with them online. In some cases you can find out more about a company by visiting the Better Business Bureau's Web site (

3. Read the Security/Privacy Statement on any site you plan to shop on.
Look for symbols indicating the site you are about to shop uses security technology to protect your credit card numbers. Find
out what the merchant's policy is about selling your personal
information to others and what they are doing to protect your credit card number on their site. If you don't like what you read, don't buy.

4. Trust your instincts.
If you feel uncomfortable with the kind of information you are asked to provide, don't order anything and don't stay on the

5. Shop with a credit card that protects you.
Check your credit card policy and find out what protection you have. Paying by credit card instead of a debit card or
check usually provides more legal protection if a dispute arises.

6. Take your time before you make a buying decision.
Don't give in to sales pressure or time restraints - it's your money and your decision.

7. Keep records of everything you order.
Print and save receipts or e-mail confirmations from purchases you make. Your records can ensure reimbursement in the case
that what your order never arrives.

8. Check the warranty and return policies.
Read the fine lines before you click the "buy" button. Make sure that if it doesn't fit, isn't the right color or isn't what you
thought it would be, the online merchant will take it back with no questions asked. In addition, check the merchant's liability if something goes wrong with the item.

9. Review your credit card statements carefully.
Read your credit cards statements carefully and report unfamiliar line items to your credit card issuer. Some fraudulent
purchases can be very small and might go unnoticed.

10. Report suspicious experiences.
Report any unusual experiences to The National Fraud
Information Center ( or 1-800-876-7060) to ensure that they are investigated.